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See how Burano Home transformed its EDI operations with Orderful—reducing costs by 40%, cutting onboarding time from 3 months to 1 week, and gaining full control over transactions.
Burano Home is a family-owned home textiles company with a deep-rooted legacy in quality manufacturing and thoughtful design. With a portfolio of trusted brands—including Great Bay Home, Verlee, and Patina Vie Maison—Burano Home offers a wide range of soft home goods, from bedding and bath to seasonal textiles and kitchen essentials.
As a wholesaler supplying retail stores and large e-commerce platforms, Burano Home relies heavily on Electronic Data Interchange (EDI) to manage orders, inventory, and logistics at scale.
When Burano Home launched NetSuite as their ERP system, they needed an EDI solution that could integrate seamlessly—but their existing provider quickly became a roadblock.
“Our EDI provider contract was for 700,000 documents per year, which we needed at the time. The additional per document charges were excessive and we needed a plan for lower and more predictable EDI costs”, noted Garth Gonthier, Business Systems Administrator at Burano Home.
Beyond the rising costs, onboarding new trading partners took three months, significantly slowing down their ability to expand relationships. Simple mapping changes that should have taken minutes stretched into days or weeks. And when Burano Home needed support, response times were frustratingly slow.
“We had no transparency or control. We depended entirely on our provider for mapping, and it took way too long to get anything done.”
Faced with these growing inefficiencies, Burano Home started searching for a modern EDI partner that would give them more control, faster onboarding, and a more predictable cost structure.
The Solution: Faster Onboarding, Instant Error Resolution, and Real-Time Visibility
Burano Home knew their existing EDI setup wasn’t sustainable. With rising costs, slow onboarding, and a lack of control over their own data, they needed a modern, scalable solution that could grow with their business.
When searching for alternatives, Burano Home had three critical requirements:
A cost-effective pricing model that wouldn’t penalize them for scaling
Fast, efficient onboarding to avoid months-long delays when adding new trading partners
A modern, API-first platform that offered real-time visibility, automation, and self-service flexibility
After evaluating multiple providers, they found Orderful through a technology partner, and the difference was clear.
Garth Gonthier, Burano Home’s Business Systems Administrator, shared: “We chose Orderful primarily for the technology, but also because of the significant cost savings.”
Why Orderful? Speed, Transparency, and Control
1. Cost Savings with Transparent Pricing
Burano Home’s previous provider charged them on a per-document basis, which ballooned costs as their transaction volume grew. Processing hundreds of thousands of documents annually, they needed a predictable, scalable pricing model.
With Orderful’s per trading partner pricing, they cut their EDI costs by 40%, eliminating the stress of fluctuating fees.
2. Rapid Trading Partner Onboarding
The three-month onboarding process for a new trading partner was a major bottleneck. Slow testing cycles and provider-controlled mappings meant Burano Home couldn’t move as fast as their business required.
With Orderful’s modern approach, they onboarded new trading partners in just one week—200% faster than before.
“We went from days or sometimes weeks for simple mapping updates to having full control over changes that could be made in minutes or sometimes even seconds.”
3. Modern, API-First Technology for Real-Time EDI
Burano Home wanted an EDI system that worked like the rest of their tech stack—modern, fast, and intuitive.
Orderful’s API-first platform provided:
Real-time transaction visibility – No more waiting for updates or manually tracking errors.
Instant error detection & self-service rule editing – Their team could fix issues on the fly instead of waiting for their provider.
Seamless integration with NetSuite & Celigo – Orderful fit directly into their existing workflows without disrupting operations.
“The rules engine has been a game-changer. We get instant feedback on errors, making it easier to resolve issues before they become problems.”
4. Hyper-Responsive EDI Experts That Made the Transition Easy
Beyond the technology, Orderful’s expert support team played a key role in making the transition smooth.
Burano Home worked with Orderful implementation partner, Hairball.io to set up the integration and connect to NetSuite. When challenges arose, Orderful’s dedicated EDI specialists were there to help.
“Orderful’s team was incredibly responsive. Even when we hit implementation roadblocks, they worked with us closely to get everything running smoothly.”
The Results: 40% Cost Savings and a More Scalable Supply Chain
Key Results:
40% reduction in EDI costs
200% faster trading partner onboarding (from 3 months to 1 week)
Instant error detection and resolution with real-time validation
Significant reduction in chargebacks due to improved transaction accuracy
Complete visibility into all transactions for better control
Fewer internal resources required for EDI management
With Orderful’s flat-rate pricing, Burano Home eliminated unpredictable costs and cut their EDI expenses by 40%. Instead of being charged per document, they now have a scalable, cost-effective solution that grows with their business.
“We’re no longer worried about transaction costs piling up. Orderful’s pricing gives us peace of mind.”
Onboarding New Trading Partners 200% Faster
What once took three months now takes just one week. Orderful’s API-first platform and real-time testing streamlined the entire onboarding process, allowing Burano Home to quickly scale operations without delays. “Instead of waiting months, we’re adding new partners in a week. That speed gives us a huge advantage.”
Fewer Errors, Fewer Chargebacks
With Orderful’s rules engine, Burano Home now detects and fixes errors before they cause costly disruptions. Real-time validation has significantly reduced chargebacks, ensuring transactions are accurate and compliant. “We get instant feedback on errors, so we can resolve them before they cause problems. That wasn’t possible with our old provider.”
Complete Transaction Visibility & Control
Before Orderful, Burano Home relied entirely on their EDI provider for updates and mapping changes. Now, they have full control over transactions, making mapping adjustments in seconds instead of days. “We no longer have to depend on an EDI provider to make small updates. We’re in control now.”
Less Time Spent Managing EDI
By switching to Orderful, Burano Home has freed up internal resources that were previously bogged down with troubleshooting and support requests. Their team can now focus on growing the business instead of managing EDI issues. “With Orderful, we can manage EDI ourselves instead of constantly going back and forth with a provider. That’s been a huge time-saver.”
With speed, control, and cost savings, Burano Home has future-proofed their EDI operations—ensuring their supply chain runs smoothly as they continue to grow.
About Burano Home
Burano Home is a family-owned home textiles company with a deep-rooted legacy in quality manufacturing and thoughtful design. With a portfolio of trusted brands—including Great Bay Home, Verlee, and Patina Vie Maison—Burano Home offers a wide range of soft home goods, from bedding and bath to seasonal textiles and kitchen essentials.
